General Event FAQ

1. How can I keep updated with your events?
   We try to update the websites as much as possible it is sometimes faster to update our social web page first followed by a main website later therefore to keep as up to date as possible with our events we suggest you join us on
   
   
2. How much does it cost to attend one of your Conventions?
   Adults aged 17+ cost £75 per adult per weekend
   Child aged 13-16 years old cost £35 per child per weekend
   *Free Entry is for any child aged 0-12 years old
   Further information regarding Packages can be found here.
   
3. Is accommodation included?
   The ticket price does not include accommodation. We provide more information on hotel rooms on here.
   
4. Do I get some sort of ticket?
   We do not send out tickets, instead we will send you a confirmation letter with your registration number on it, you need to bring this and some proof of ID such as a Driving License or household bill. If you have not received a confirmation letter from us and it is 4 weeks before the event then please email us for a replacement.
   
5. I cancelled but still got a confirmation letter what should I do?
   As we have accurate records of who has actually paid and who has not, if you did turn up you would not be allowed in unless you paid on the door. Therefore the registration number would have been cancelled and be invalid.
   
6. What time is Registration?
   This normally starts at around 4pm on Friday and 7am on Saturday, we will get through the registration process as soon as possible, what really helps is if you remember your Registration Letter and take notice of any instructions given to you on the day.
   
7. What are the Event Times?
   On both days the event starts at 9am with a brief introduction onstage, we advise you attend this each day so if there are any changes you will be informed of them before the event starts. The first batch of events begins at 9.15am. The show will run all day with an hour lunch break and we aim to finish approximately at 5.30pm. On Sunday a photo call and goodbyes with actors will take place.
   
8. What Activities will be on?
   Throughout the day there will be hourly sessions of the following activities;
   Guest Talks and Q&A, Autograph Panels, The 20-1 Lounge, Our Photo Studio Room, Merchandise Room and Evening Entertainment.
   
9. What is a 20-1 Lounge?
   20-1 Lounge tickets go on sale from the Ticket Office from 8.00am, not all guests will be doing coffee lounge sessions which is why we do not pre-sell the tickets. The 20-1 Lounge is a prime opportunity for you to get up close to the guests, usually there are between 15 and 20 people in the room, unlike in a large hall with 300 plus attendees! Ask the questions you want, get direct response from the actors! We have also removed the tables and chairs so it is less like a boardroom, instead we will have chairs in a circle with a table for coffee, tea, water and biscuits. The 20-1 Lounge will last around 30/45 minutes. All money raised goes to charity. Sorry no children under 10 are allowed in the 20-1 lounge sessions. Please note recording of the 20-1 lounge sessions is not permitted.
   
10. Is there a Photo Studio?
    We all like souvenirs from a day out, either at the beach, on holiday or when visiting a theme park. As such at our events we are pleased to offer you the opportunity to have your photo taken by a professional photographer. The Photo Studio is a prime opportunity for you to get a high quality color print with or without a cardboard sleeve. You can buy Photo Studio Tickets from the Ticket Office.
    
11. Do I get any FREE Autographs?
    Inside your convention pack you will find an 'Autograph Slip'. This slip is the only way to obtain your FREE autographs. Upon entry to the signing zone please have your items ready for signing, if you want a dedication why not write this on a post it note to make it easier for the guest. The steward on hand will take your autograph sheet for the guest/s you want to see entitling you to obtain your free autographs. You can buy extra autographs rom the Ticket Office. Autographs are called in BADGE NUMBER from Number 1 upwards on both days, usually in batches of 50. Look for the large A1 Flip Charts and Onscreen Announcements. Only go up when your number has been called. Please do not pose for photographs as this slows down the queue, think of the other attendees waiting in line behind you! While we try and get everyone through we can not guarantee an autograph from each guest.
12. What discount packages do you offer?
    At this time no discount packages are on offer.
13. Is my seat numbered?
    You are able to to sit freely anywhere in the main hall except for the reserved seating area, please do not save seats for people unless they are popping out for a photo session or autographs. We will empty the main hall during the weekend to cool the hall down and reset for the next sessions.
    
14. How about refunds?
    Strictly NO refunds are given for any of our events unless the event is cancelled.
15. Can I get a Refund if a guest or guests I want to see cancels?
    All guests appear subject to work commitments. If you book for a certain guest please be aware that you will NOT get a refund if that particular guest withdraws.
16. What about if you cancel the event?
    In the event of cancellation of the event, you will be refunded only the value of the package you paid us.
17. I want to have the best time of my life have you any tips?
    Above all please listen to and take notice of any instructions given to you on the day. In 2007 Wil Wheaton (Wesley Crusher in Star Trek TNG) posted this article on attending Conventions, be its as an attendee or as a guest. It's a very good read and we recommend it to everyone.
18. Can I bring a camera or a video?
    You can bring a camera but we request you take photos using flash photography during the first 5 minutes of each panel as not to disturb the guests during their stage talks. Please note that Video or Audio recording of the event is NOT permitted at any of our events in the Main Hall or where ever there are Guest Talks. If you are found to be recording the event you will be ejected from the event without a refund.
19. What disabled facilities are there at your events?
    We are pleased to announce that all the function rooms we are using within the hotel have access for wheelchairs. We also arrange space at the front of the stage talks for those attendees who have wheelchairs or find it difficult to move around unassisted. There are no strobe effects during the stage talks however there may be short intro videos and flash photography at the beginning of the stage talks which may affect some attendees who suffer from epilepsy & other visual light stimulation effects. Please contact the hotel regarding disabled facilities in the bedrooms. We don't offer discounts on our event tickets however if someone needs assistance to attend the event then please email us to discuss further options.
20. How can I pay?
    Payment is by Cheque, Postal Order or Cash ONLY. Sorry we are unable to take payment via PayPal or Credit Card. If you want to pay by Credit Card you can go to the Post Office and ask for a Postal Order and pay using your Credit Card over the counter.